Shipping & Returns
Shipping Policy
At ThermoProof, we strive to ensure that your order reaches you quickly and efficiently. Below are the details of our shipping process:
1. Processing Time:
• Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive a notification once your order has been shipped.
2. Shipping Rates & Delivery Times:
• We offer flat-rate shipping within the U.S. for all orders. Delivery times and rates vary based on location:
• Standard Shipping (3-7 business days): $X.XX
• Expedited Shipping (2-3 business days): $X.XX
• Free shipping is available for orders over $XX.
3. Carrier Information:
• We primarily ship using UPS, but we may use other carriers depending on your location and order size.
• Tracking information will be provided once your order is dispatched, so you can easily track your package.
4. Shipping Destinations:
• Currently, we ship only within the United States. Unfortunately, we do not offer international shipping at this time.
5. Shipping Delays:
• While we strive to meet the delivery timelines, there may be occasional delays due to unforeseen circumstances such as weather, carrier issues, or holidays. We will notify you if there is any significant delay with your order.
6. Lost or Damaged Packages:
• ThermoProof is not responsible for packages lost or damaged in transit. If you encounter any issues with your shipment, please contact the shipping carrier with your tracking number. We’ll assist where possible to resolve the situation.
7. Questions or Concerns:
• If you have any questions or concerns regarding shipping, please reach out to our customer service team at [support@thermoproof.com]. We’re here to help!
Return & Exchange Policy
At ThermoProof, we want you to be completely satisfied with your purchase. If you are not 100% happy, we’re here to help make the return and exchange process as smooth as possible.
1. Returns:
• Eligibility: You can return items within 30 days of purchase for a full refund or exchange. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
• Non-Returnable Items: Gift cards and items marked as final sale are not eligible for return.
• How to Initiate a Return:
1. Email our customer service team at [support@thermoproof.com] with your order number and reason for return.
2. We will provide you with a return shipping label and further instructions.
• Refund Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will be automatically applied to your original payment method within 5-7 business days.
2. Exchanges:
• If you need to exchange an item for a different color, size, or product, follow the same steps as for returns. We will ship the new item once the original product is returned and inspected.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [support@thermoproof.com] so we can quickly resolve the issue.
3. Return Shipping:
• Domestic Returns: We offer free return shipping on all domestic orders.
• International Returns: At this time, we do not offer returns for international orders as we currently only ship within the U.S.
4. Exemptions and Special Cases:
• Late or Missing Refunds: If you haven’t received your refund within the expected time, please first check your bank account, and then contact your credit card company. If you still have not received your refund after these steps, please contact us at [support@thermoproof.com].
• Gifts: If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return once the returned item is received.
5. Contact Us:
• For any questions or concerns regarding your return or exchange, please contact our customer service team at [support@thermoproof.com]. We’re happy to help!